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WooLINK Manuals and Device Support

WooLINK is a smart home security brand known for its accessible and innovative surveillance devices targeted at the everyday consumer. Their product lines include wireless solar-powered cameras, Wi-Fi PTZ (Pan-Tilt-Zoom) cameras, and simple screw-in E27 light bulb security cameras. Designed for easy installation indoors and outdoors, WooLINK products regularly feature high-definition video feeds, infrared or full-color night vision, artificial intelligence motion detection, and two-way audio. They offer seamless integration with dedicated smart home surveillance apps like HoMeYe Pro, providing users with live-feed monitoring without the need for forced, expensive cloud subscription plans.

• Which app do I need for my WooLINK camera?

  Most newer WooLINK cameras, including solar and light bulb models, connect via the HoMeYe Pro app available on the App Store and Google Play. Some older models may use the Yi IoT app. Refer to your manual or the QR code on your product box for the correct application.

• Does the WooLINK camera support 5GHz Wi-Fi?

  No, WooLINK cameras currently only support 2.4GHz Wi-Fi networks. Ensure your phone or tablet is connected to a 2.4GHz network during the initial setup process.

• How do I reset my WooLINK camera?

  Press and hold the 'RESET' button on the camera for about 5 to 6 seconds using a pin or paperclip until you hear an audible prompt confirming the device is reverting to its factory settings.

• Do I have to pay for a subscription to use the WooLINK camera?

  No subscription is strictly required. WooLINK cameras support standard MicroSD cards (typically up to 64GB) for continuous local recording. Cloud storage is offered as an optional premium service.

• How can I contact WooLINK customer service?

  You can reach WooLINK support by emailing woolink-us@outlook.com, calling +1 800-485-2154, or by using the Live Chat feature within the HoMeYe Pro App under 'Customer Service'.